US-English Telecom Call Center Speech Dataset
The dataset consists of US-English (American accent) inbound telecom call center audio recordings, capturing real customer interactions with support agents.
Dataset Metrics
Dataset Details
Dataset Schema (1 features)
| Name | Type | Nullable | Description |
|---|---|---|---|
| Customer ID | Wave/MP3 | No | Data Type: Unstructured audio (WAV/MP3) with optional metadata fields (call ID, duration, sample rate) |
License & Compliance
About This Dataset
All calls are customer-initiated (inbound) and reflect common telecom service scenarios such as inquiries, complaints, and technical support discussions.
Data Quality
The dataset offers realistic call center audio quality, reflecting actual inbound telecom customer interactions recorded over telephony systems.
Use Cases
Despite being an audio-only sample dataset, it supports several important applications in speech and AI development:
Geographic Coverage
Source Information
This dataset contains real-world or simulated US-English (US-US accent) call center conversations from the telecom domain.
Governance & Review
Usage & Restrictions
License: Consent upon request — This dataset is licensed for use by the purchasing entity. Refer to the specific license terms for permitted use.
Access Control: Download links are time-limited and single-use. All access is logged for audit purposes.